Thank you for choosing our products. To ensure you have a pleasant shopping experience, we have established the following return and exchange policy. If you have any questions, please feel free to contact our customer service team via the following email, and we will do our best to assist you.

Customer Service Email: [email protected]

1. Return/Refund Conditions

• Unopened and Unused Products:
  You may request a return and refund within 7 days after receiving the product, as long as the product is unopened, unused, and in its original packaging. No additional reason is required for such returns.
• Opened or Used Products:
  If the product has been opened or used, returns or refunds are generally not accepted, unless the product has a quality issue.

2. Exchange for Quality Issues

• Quality Issues:
  If the product you received has a quality issue (such as damage, malfunction, or is not as described), please contact our customer service within 7 days of receiving the product. We will provide a free exchange service and cover the related shipping costs.
  Please provide photos or videos of the issue to help us process your exchange request quickly.
• Defective Products:
  If the product is defective or damaged, and the defect was present when you received it, we will arrange an exchange or refund and cover the shipping costs for the return.

3. Return Shipping Costs

• Return Due to Quality Issues:
  If the return is due to a quality issue with the product, we will cover the return shipping costs.
• Return for Non-Quality Issues:
  If the return is for personal reasons (such as a change of mind or dislike), you will need to cover the return shipping costs. Please ensure the product is properly packed to avoid damage during return shipping.

4. Product Integrity Requirements for Returns

• Returned products must be in their original packaging and in complete condition, with no signs of use or damage. This includes all accessories, manuals, and any free gifts.
• Returns must be made within 7 days of receiving the product; requests made after this period will not be accepted.

5. Refund Processing

• Refunds will be processed within 3-7 business days after we receive the returned product and confirm it is in satisfactory condition.
• Refunds will be made via the cash on delivery method.
• The refund amount will be the original order amount, excluding any shipping fees (if applicable).

6. How to Request a Return or Exchange

• Please submit your return or exchange request within 7 days of receiving the product, via our website or by emailing our customer service at [email protected]. Be sure to include your order number, product images, and a description of the issue.
• Our customer service team will process your return or exchange request promptly and provide you with the return address and instructions.

7. Special Notes

• Due to the nature of the product and safety concerns, once the electronic cigarette product is opened or used, we cannot accept returns or exchanges unless there is a quality issue. Please ensure the products meet your needs before making your purchase.
• We only support cash on delivery and do not offer online payment options. Please pay for the product upon delivery.
• We reserve the right to modify or adjust our return and exchange policy as needed. Any changes will be announced in advance on our website.

8. Contact Us

If you have any questions about our return and exchange policy or need assistance, please feel free to contact our customer service team via email at [email protected]. We will process your request as quickly as possible.